Client Satisfaction Questionaire

Name *

First

Last

Email *

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1. Ease of arranging an appointment. *

Excellent
Good
Average
Poor

2. Communication at first appointment or when first dealing with a legal advisor. *

Excellent
Good
Average
Poor

3. Communication about costs of your matter. *

Excellent
Good
Average
Poor

4. Communication about the timings involved with your matter. *

Excellent
Good
Average
Poor

5. Quality of any information sheets or material provided to you.

Excellent
Good
Average
Poor

6. Frequency of communication during your matter. *

Excellent
Good
Average
Poor

7. Quality of reception or interview facilities. *

Excellent
Good
Average
Poor

8. Communication about any important dates or milestones in your matter. *

Excellent
Good
Average
Poor

9. Continued updates on any cost changes of your matter. *

Excellent
Good
Average
Poor

10. Continued updates on the progress of your matter. *

Excellent
Good
Average
Poor

11. Response time for any communication either by telephone, email or letter. *

Excellent
Good
Average
Poor

12. Being consulted about the use of any expert needed to support your matter. *

Excellent
Good
Average
Poor

13. Being informed about any change in the person dealing with your matter. *

Excellent
Good
Average
Poor

14. Listening skills of the person dealing with your matter. *

Excellent
Good
Average
Poor

15. The understanding and commitment of the person dealing with your matter. *

Excellent
Good
Average
Poor

16. Being informed that your matter had concluded, and the status of any papers or property held by us that belong to you. *

Excellent
Good
Average
Poor

18. Your overall rating of our service to you. *

Excellent
Good
Average
Poor

19. Where did you here about us?

20. Would you recommend us to someone else? *

Yes
No

21. Do you have any ideas for how we can improve any aspect of our service?

Richards Thomas Solicitors

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Richards Thomas Solicitors

Client Satisfaction Questionaire

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